How the A-Team Is Bridging Gaps in Crisis Response
On January 11, our A-Team was featured in the news! Allegheny County has introduced a pilot program of alternate responders addressing specific 911 calls. This initiative aims to alleviate the burden on traditional first responders by managing non-violent, non-medical emergencies.
The A-Team comprises 28 professionals divided into three units covering the county’s East and West regions. They collaborate with police departments, either accompanying officers or acting independently, to de-escalate situations and connect individuals with necessary services.
Jon Chillinsky, Director of the A-Team, emphasized the program’s role: “In the city of bridges, this bridges the gap; we connect people to the right resource.”
Since its launch, the A-Team has engaged in over 100 calls, providing immediate crisis intervention and short-term follow-up care to ensure individuals receive appropriate support.
The A-Team consists of mental and behavioral health professionals with diverse backgrounds and specialized expertise. Each member undergoes extensive training in crisis intervention and de-escalation, preparing them to handle challenging situations effectively. They bring a wide range of skills, including therapeutic techniques, conflict resolution, cultural competency, and collaboration with other stakeholders. Together, the A-Team is dedicated to providing comprehensive support to individuals in crisis, promoting positive outcomes and community well-being.